Hotel Amenities That Improve Customer Experience
The hotel industry is one of the most competitive industries in the world. In order to keep up with the competition, hotels need to understand the importance of how hotel amenities enrich the customer experience.
A hotel’s amenities are a crucial part of the customer service and guest experience. For example, many hotels have pools, gyms, and spas. These amenities help guests feel more at home when they stay in the hotel.
What are the Main Types of Hotel Amenities?
Hotel amenities are offered by hotels as an incentive for guests to stay with them. Hotels want their guests to feel like they have everything they need while they’re on vacation and that includes being able to get extra towels, toothpaste, or even breakfast delivered right to their room.
Common types of amenities that hotels offer include:
Bathroom Amenities
A hotel bathroom is a place where a guest can freshen up and get ready for the day ahead. Some of the basic bathroom amenities that they expect to find in hotel bathrooms include:
- Body care products like shampoo, conditioner, soap, shaving kit, and hairdryer.
- Soft and fluffy towels
- Dental kit that includes a toothbrush, toothpaste, and dental floss
Room Service
Room service is a type of delivery service that provides customers meals and drinks in their hotel room. Room service is considered to be an expensive way to eat, but it’s also considered to be one of the best ways to get food when one is too tired and doesn’t want to leave his/her hotel room.
Most hotels offer room service 24 hours a day, 7 days a week and it can be ordered through the hotel’s phone or room service menu.
Housekeeping Service
In the hospitality industry, housekeeping is a critical part of customer service. It is not just about tidying up the room and making it more comfortable for guests to stay in. In fact, housekeeping services can make or break a guest’s experience at a hotel.
A pristine room will not only increase the chance of repeat visits from that guest but also provide a better impression of a hotel to potential guests who are looking for accommodation online.
Laundry Services
A hotel laundry service provides washing, drying, pressing, and folding of clothes for hotel guests.
Laundry services should be provided by the hotel in order to provide their guests with an exceptional stay experience. This is because it provides an additional service to a guest and because it improves their perception of the hotel’s quality of service.
Concierge Services
The concierge service is a personal assistant for hotel guests. Concierges are responsible for helping guests with any requests they may have.
This includes finding restaurants, scheduling tours or transportation, recommending attractions, providing directions or other travel information, and helping hotel guests find what they need during their stay.
Fitness Center Access
The fitness industry is booming, and hotels should not be left out. Many hotels have started to offer fitness centers to their guests as a way of attracting more customers. This is because people are more conscious about their health and fitness nowadays.
People think that when they go to a hotel, they should be able to work out in the hotel gym. They also want easy access to the equipment so they can exercise while they are on vacation or business trips.
Massage and Spa Services
Massage and spa services are important for hotel guest satisfaction because they help guests to relax and unwind. This is especially important in a stressful environment like a hotel.
Hotel guests who take advantage of this luxury service are more likely to be satisfied with their stay and give excellent reviews on various platforms, which in turn can attract more potential guests to the hotel.
Pool Access
Pool access is a major factor that influences the choice of hotel for travelers. A pool can make or break a stay at a hotel. It is one of the most important amenities that hotels need to offer in order to attract potential customers and stand out from competitors.
A pool can act as an escape from the heat of the day, provide entertainment for kids, and even offer a place for adults to relax with friends and family. Some people use it as their primary source of exercise during their stay at a hotel. This is why it is important for hotels to make sure they have enough space in their pools so that everyone has enough room to enjoy themselves without feeling cramped or crowded.
Evaluate Which Amenities Are Best for Your Hotel
Hotels are now competing with each other to offer the best amenities to vacationers and business travelers. This is because many customers now want to stay in hotels that offer the best amenities.
There are many factors that make a hotel amenity good. These include the quality of the amenity, how frequently it is used by guests, and how much it costs per night.
In order to design an effective hotel amenity program, it’s important to know what your guests want and need from their stay.
Ask these questions:
– What amenities would make them feel special?
– What would make their hotel stay more enjoyable?
– And what might make them want to come back again to your hotel?
In conclusion, there are many ways that hotels can improve their hotel guest experience through the effective use of amenities. Top hotels like Marriott International, Holiday Inn, and Hyatt all provide a personalized hotel guest experience through a well-thought hotel amenity program.
LePack provides wholesale commercial hospitality supplies. Our clients include hotels, motels, bed-and-breakfast accommodation, Airbnb, resorts, and more. Call us now!
