DELIVERY OF GOODS

Physical goods may be delivered by Direct Freight and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Direct Freight or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of www.lepack.com.au.

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RETURNS AND REFUNDS

www.lepack.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please notify us within 24 hours of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of www.lepack.com.au.

CANCELLATIONS

If you change your mind about your order after you have made payment and would like to cancel your order please contact us immediately on (07) 5618 4917. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of www.lepack.com.au.